So a while back I bought myself a standard pair of black Hard Tail yoga pants. Nothing special. I got them at a YogaWorks on the UWS and because I already own a few pair I didn’t bother trying them on or anything but my last pair had faded and grown holes thanks to the notoriously crappy coin operated washing machines of Manhattan apartment buildings. Anyway they ended up sitting in my bureau just long enough for me to lose the receipt. When I finally did throw them on I noticed that one leg was noticeably shorter than the other! I thought maybe it was me – could I possibly be a bit lopsided? No – it’s not me. When I took them off after my class and folded them over it looked like the manufacturers must have paired an XS leg with a S leg or something cause there was a clear difference.
So you may know where this is going. YogaWorks as a retailer obviously couldn’t take them back without the receipt but I couldn’t continue ignoring the situation – as embarrassing as it looked it was actually just uncomfortable! I called Hard Tail directly from the # listed on their site and spoke to a woman who said she’d help me – just e-mail her. I’ve e-mailed twice and called a second time as well and NOTHING. No one’s gotten back to me – not even to acknowledge the defect.
As someone who works in consumer goods I know what good Customer Service is as rare as it may be. This is terrible customer service and they’ve officially lost my business.
Take heed when buying in the future – – any recos for great yoga pants?
-Eliza
Om La La Yoga Blog 